Appointment Timing/Cancellations:

1. What time should I show up for my appointment?
2. What happens if I am late for my appointment?
3. What if I need to cancel my appointment?

At the Spa:

4. What should I expect when I check-in?
5. What do I need to wear for my treatments?
6. Am I allowed to talk during my treatments?
7. How much time do I have between treatments?
8. What facilities/amenities am I allowed to use?

Post-Treatment:

9. Can I put make-up on after my facial/facial wax?
10. Should I wash my face after a facial?
11. Should I shower after my massage?

Tipping:

12. How much should I tip?
13. Can I put my tips on a Credit Card?
14. Do I need to tip the spa attendant?
15. Do I need to tip if I had a meal at the spa?

1. What time should I show up for my appointment?

1. You should plan to arrive at least 20-30 minutes prior to your appointment to allow for consultation with your therapist, time to change for your treatment(s) and time to spend time in our relaxation room. You can arrive even earlier if you would like to shower before your treatment and relax in our lounge.
   
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2. What happens if I am late for my appointment?

1. If you know you are going to be late, please call us as soon as possible and we will either move your appointment back (provided we are not fully booked), or hold the appointment time for up to 20 minutes. You may not receive the full time allotted for the treatment, however you will still be charged for the full treatment.
   
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3. What if I need to cancel my appointment?

1. If you need to cancel your appointment, please call at least 24 hours prior to your treatment (48 hours if you scheduled a package). If you cancel within 24 hours (48 hours for a package), you will be charged the full amount of the service or package.
   
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4. What should I expect when I check-in?

1. When you arrive, you will check-in with our Spa Sommelier. They will confirm the appointments you have booked as well as give you a health history form to fill out.
   
   
2. A spa attendant will take you to the locker room to change into a robe and slippers as well as give you a locker and key.
   
   
3. You may use the shower before or after any of your treatments. Our locker rooms have all the amenities you need for a shower, shave or grooming.
   
   
4. After changing, you can relax in our lounge and wait for your therapist to gather you for your treatment.
   
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5. What do I need to wear for my treatments?

1. Massage: You should only remove what is comfortable for you. You have the option of removing all undergarments, or leaving on underwear, a thong or boxers. For your comfort, we also provide a disposable thong for women and disposable boxers for men. If you do not have a preference, you may also ask your therapist which he/she prefers.
   
   
2. Facial: You should only remove what is comfortable for you. In general, you can keep on your underwear; however you should remove your bra or tuck your bra straps under your arms. Once in the treatment room, you will remove your robe and change into a wrap that snaps above the bust line.
   
   
3. Body Treatments/Hydrotherapy: for best results and comfort, you should wear disposable boxers or disposable thong for your body treatment. If you would like, you may also bring an old bikini or bathing suit/trunks.
   
   
4. Waxing: For all waxing, you have the option of changing into a robe, or wearing your clothes. For a bikini wax, you may wear your own underwear, or we can provide you with a disposable thong. For a Brazilian wax, you typically remove your underwear; however we can also accommodate the use of a disposable thong.  For all bikini, Brazilian and underarm waxing, we ask that you please shower before the waxing to remove any perspiration and body oils.  You may use our shower facilities or use body wipes in the wax room.
   
   
5. Airbrush tan: You should only remove what is comfortable for you. You have the option of removing all undergarments, or leaving on a bra, underwear, a thong or boxers. For your comfort, we also can provide a disposable thong for women and disposable boxers for men. You may also bring an old bathing suit or bikini. (The color will not wash out of silk or nylon).
   
   
6. Manicure: There are no special clothing requirements for a manicure.
   
   
7. Pedicure: To ensure that your keep your pedicure looking great, you may bring a pair of thongs/sandals to wear after your pedicure, or you can buy one of our spa sandals.
   
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6. Am I allowed to talk during my treatments?

1. Of Course! You may always ask the therapist questions about your treatment, other treatments and products used during your treatment. You should also let them know if you ever feel uncomfortable with the temperature of the room, temperature of the water, pressure level of the massage.
   
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7. How much time do I have between treatments?

1. Unless you request otherwise, you will have 15 minutes between each appointment. You may use this time in the relaxation room, locker room or treatment room.
   
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8. What facilities/amenities am I allowed to use?

1. During your visit with us, you may use the locker room, showers, and relaxation room.
   
   
2. Our relaxation room has beverages and snacks for your enjoyment before, between and after treatments.
   
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9. Can I put make-up on after my facial/facial wax?

1. In general, you should refrain from putting on your usual foundation or powder after a facial. We recommend Jane Iredale Mineral Cosmetics for a post-facial make-up. The minerals are healing, anti-inflammatory and ant-bacterial.
   
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10. Should I wash my face after a facial?

1. If your appointment is in the morning or mid-afternoon, you should cleanse, tone and moisturize before you retire to bed.
   
   
2. If your appointment is in the evening, there is no need to wash your face until the next morning.
   
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11. Should I shower after my massage?

1. It is a personal preference. We use massage oils and creams that are high in anti-oxidants. It is great for the skin to leave them on until your next shower, however you may also shower at the spa to remove any oils from the skin if you are concerned about oils on your clothes.
   
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12. How much should I tip?

1. If you have enjoyed your treatment, it is customary to tip anywhere from 15% to 20%. We are able to assist you in calculating your tip when you check out.
   
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13. Can I put my tips on a Credit Card?

1. Yes, you can put tips on a Credit Card.
   
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14. Do I need to tip the spa attendant?

1. It is not necessary to tip the spa attendant.
   
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15. Do I need to tip if I had a meal at the spa?

1. Tip is included in all of your spa meals.
   
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